Shipping Policy, Rates, and Transit Time
We ship internationally, currently to 19 countries from our main warehouse in Bangkok, Thailand. We process orders the same day from Monday to Saturday and dispatch them within the following 24 hours.
Please refer to the table below for our rates and transit time.
IMPORTANT NOTE ON INTERNATIONAL DELIVERIES:
International orders are subject to local Import Taxes and Import Duties calculated and collected by the local Customs Department upon arrival. When ordering from Native Essentials, the recipient is 100% responsible for any of these import fees. As Customs policies vary widely from country to country and we cannot predict your charges, we suggest contacting your local Customs office for more details.
If applicable, the recipient must pay Import Duties and VAT/GST once the goods have arrived. The designated courier will notify the amount to pay and how to pay before clearing the goods.
Shipping fees are quoted in local currency.
ASIA PACIFIC - fast delivery up to 1 Kg |
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| Destination | Aramex/Fast Ship Express | Transit Time |
| Australia | AUD 44.50 | 3-7 days |
| China | CNY 85.00 | 7-12 days |
| Hong Kong | HKD 95.00 | 3-5 days |
| Macau | MOP 225.00 | 3-5 days |
| Malaysia | MYR 86.00 | 3-5 days |
| Philippines | PHP 1,570 | 3-5 days |
| Singapore | SGD 15.80 | 2-3 days |
| Thailand (Bangkok) | FREE | 1-2 days |
| Thailand | FREE | 2-3 days |
| Taiwan | NTD 300 | 3-5 days |
ASIA PACIFIC - regular delivery up to 1 Kg |
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| Destination | Thai Post | Transit Time |
| Australia | AUD 26.50-35.50 | 7-14 days |
| China | N/A | N/A |
| Hong Kong | N/A | N/A |
| Macau | N/A | N/A |
| Malaysia | N/A | N/A |
| Philippines | PHP 565-1,000 | 7-14 days |
| Singapore | N/A | N/A |
| Thailand (Bangkok) | FREE | 1-2 days |
| Thailand | FREE | 2-3 days |
| Taiwan | N/A | N/A |
US, CANADA - fast delivery up to 1 Kg |
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| Destination | Fast Ship Express | Transit Time |
| Canada | CAD 45.00 | 3-5 days |
| US | US$ 29.50 | 3-5 days |
EUROPE- fast delivery up to 1 Kg |
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| Destination | Fast Ship Express | Transit Time |
| UK | GBP 30.00 | 3-5 days |
| Germany | EURO 35.00 | 3-5 days |
| Italy* | EURO 31.50 | 3-5 days |
| Sweden | N/A | N/A |
| Netherland | EURO 35.00 |
3-5 days |
* max 4 products are allowed per shipment
EUROPE- regular delivery up to 1 KG |
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| Destination | Thai Post | Transit Time |
| UK | GBP 18 | 6-12 days |
| Germany | EURO 13.50-20 | 2-14 days |
| Italy* | EURO 18-22.50 | 7-14 days |
| Sweden | SEK 330-400 | 7-14 days |
| Netherland | N/A | N/A |
* max 4 products are allowed per shipment
MIDDLE EAST - fast delivery up to 1 Kg |
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| Destination | Aramex | Transit Time |
| UAE | AED 74 | 3-5 days |
| QATAR | QAR 102 | 3-5 days |
RETURNS AND REFUNDS
We love to offer you an effortless shopping experience to fully enjoy our beautiful products stress-free. Please take a moment to get familiar with how we can help and offer you great customer service.
If you wish to amend your order, you may do so by e-mail to customerservice@nativessentials.com as soon as possible. Anything can be amended before the courier picks up your order.
We cannot accept returns or exchanges but we can issue a refund, excluding shipping charges, if we establish that the product you have purchased from us has caused a skin reaction.
Please get in touch by email within 15 days of receiving the order at customerservice@nativessentials.com or message us.
While we are not responsible for damages caused during the shipping, if we establish that our packaging was faulty, we will replace the item for free within 48 hours. Please get in touch with us at customerservice@nativessentials.com or by message within two days of the package receipt, including pictures. exclusively online.
Please note that Gift Cards are Non-Returnable and Non-Refundable.