SHIPPING MADE SIMPLE

Let us bring your skincare favorites right to your door! We ship worldwide from our Bangkok, Thailand hub, carefully processing orders Monday through Saturday and dispatching within 24 hours.

Enjoy Free Shipping When:

• You're in Thailand (all orders)
• Your international order exceeds USD 150

Choose Your Perfect Delivery Option:

Fast Express Delivery (3-5 business days) For when you can't wait to start your skincare journey:

• Asia Pacific: Starting from just SGD 15.80
• USA & Canada: From USD 29.50
• Europe: From €31.50
• Middle East: From AED 74

Regular Delivery (7-14 business days) A cost-effective option for the mindful shopper:

• Available in select countries
• Perfect when you're not in a rush
• Great value for your shipment

Important Notes for International Orders

While we handle the shipping, please note:

• Local import duties/taxes may apply
• Your local customs will calculate these upon arrival
• As the recipient, you'll be responsible for any import fees
• Your courier will guide you through any needed payments
• For our Italian friends: We can ship up to 4 products per order

Track Your Journey

Stay updated every step of the way:

• We'll e-mail your tracking number as soon as available
• Follow your package's journey online HERE

Need to Change Your Order?

No worries! We understand plans can change:

• Message us or email us at customerservice@nativessentials.com 
• Changes can be made before courier pickup
• The sooner you let us know, the better we can help

WE'VE GOT YOU COVERED

15-Day Satisfaction Promise Your happiness matters! While we don't accept general returns, we offer peace of mind:

• Unexpected skin reaction? Let us know within 15 days
• We'll work together to find your perfect match
• Or provide a full refund (excluding shipping)
• Valid for healthy skin with no pre-existing conditions
• Just provide some simple documentation - message us or get in touch with us customerservice@nativessentials.com

Shipping Protection Received a damaged package? We're here to help:

• Take a few photos within 48 hours from package receipt
• We'll replace items damaged by faulty packaging
• Quick and hassle-free process - start your request HERE

Please note: Gift Cards are non-returnable and non-refundable

OUR QUALITY COMMITMENT

Each Native Essentials product is lovingly crafted with premium plant-based ingredients. While we carefully control our formulations, occasional subtle variations in aroma, color, or texture may occur between batches, reflecting the natural character of our seasonal botanicals - these minimal differences are perfectly normal in pure formulations and celebrate what makes each product authentically special!

Have questions? We're here to help! Message or e-mail our friendly team at customerservice@nativessentials.com

Calculate your exact shipping rate using our convenient calculator here below:

* max 4 products are allowed per shipment

* max 4 products are allowed per shipment