Last Updated: 23/12/2024

Welcome to Native Essentials. These terms and conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

Native Essentials Ltd (“we,” “us,” “our”) reserves the right to amend these Terms at any time without notice. Your continued use of the website following any changes constitutes your agreement to the updated Terms.

1. Eligibility

• You must be at least 18 years of age to use this website or make a purchase.
• By using our website, you confirm that all information provided by you is accurate and truthful.

2. Product Information

• All products are described as accurately as possible on our website. However, natural variations in color, texture, or aroma may occur due to the seasonal nature of our plant-based ingredients.
• Product images are for illustrative purposes only and may not exactly reflect the product received.
• We reserve the right to update or discontinue products without prior notice.

3. Pricing & Payment

• Our default prices are in USD. However, they will automatically be shown in your local currency based on your location. If you wish to pay in a different currency, please contact us prior to completing your order. The conversion rate is determined by our payment gateway and may vary.
• We reserve the right to change prices at any time without prior notice.
• Payment is accepted via secure methods such as major credit cards, PayPal and bank transfer (available only for Hong Kong, Singapore and Thailand).

4. Orders & Shipping

• Orders are subject to product availability.
• Once an order is placed, it can be modified or canceled only before courier pickup. Message us or e-mail us as soon as possible.
• Shipping details, rates, and estimated delivery times are outlined in our Shipping Policy.
• We ship internationally. Customers are responsible for any applicable customs duties, VAT, or import taxes.
• Risk of loss passes to you once the product is handed over to the courier.

5. Returns, Refunds & Product Replacement

For our returns, refunds and product replacement policy, please refer to our separate Product Support & Assistance page.

6. Intellectual Property

• All content on this website, including text, images, graphics, and trademarks, is owned by or licensed to Native Essentials Ltd.
• Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

7. User Conduct

By using our website, you agree to:

• Access our website only for lawful purposes.
• Refrain from interfering with the website’s functionality or security.
• Not use data-mining tools or similar methods to extract information.

8. Third-Party Links

• Our website may contain links to third-party websites for your convenience.
• We are not responsible for the content, privacy practices, or terms of these third-party sites.

9. Limitation of Liability

• We take care to ensure the accuracy of all information on our website; however, we cannot guarantee that the website will be free of errors, viruses, or interruptions.
• To the fullest extent permitted by law, Native Essentials Ltd will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Indemnification

By using our website, you agree to indemnify and hold Native Essentials Ltd harmless from any claims, damages, or legal fees arising from your misuse of our website or violation of these Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Hong Kong. Any disputes arising from these Terms shall be resolved exclusively in the courts of Hong Kong.

12. Force Majeure

Native Essentials Ltd will not be held liable for any delays or failure to fulfill obligations due to events beyond our reasonable control, including natural disasters, strikes, or governmental actions.

13. Contact Us

For any questions or concerns regarding these Terms, please message us or email us at info@nativessentials.com