Our Commitment to You

Each Native Essentials product is freshly formulated and carefully handcrafted with premium plant-based ingredients. Like nature itself, subtle variations in colour, scent, and texture may occur due to seasonal harvesting - it's part of what makes our products special!

Our Guarantee

We understand that each complexion is unique, and finding the right skincare can sometimes be challenging.

While we cannot accept returns or exchanges, we offer a 15-day from purchase date money-back guarantee for online purchases*. 

Here's how we protect your purchase and let you shop with confidence:

• Safe skincare satisfaction - guaranteed*: if we establish that the product you have purchased from us has caused a skin reaction, we'll either help you find a better match for your skin or give you a full refund (excluding shipping). Just let us know within 15 days of receiving the product. Start the refund/replacement request process here.

*Money-back guarantee applies only if our product, correctly applied, causes an unexpected skin reaction in healthy skin with no pre-existing conditions or sensitivity. Documentation is required within 15 days of receipt of the order." 

• Shipping Damages: While we are not responsible for damages caused during the shipping, if we establish that our packaging was faulty, we will replace the item for free within 48 hours. Please photograph and report any issues within 48 hours of receiving your package. Start the replacement request process here.

Shipping Information

• Orders processed within 48 hours (Monday-Friday)

• Free delivery for orders over USD 150

• Free delivery within Thailand

• Multiple shipping options via FedEx, Fast Ship Regular, and Express

• Standard delivery: 3-5 business days

• Fast Ship Regular: up to 12 business days

• Tracking number is provided via email and can also be checked here

• Import duties/VAT (if applicable) paid by the recipient